F.A.Q.

1. What is your core business?

The core business of "Art of Central Asia" is selling artworks of the artists and craftsmen all over the Central Asia and Kazakhstan.


2. How can I purchase an artwork I liked?

In order to purchase the artwork you like you have to choose it from the works presented in the catalog on our site. When you are looking for the artwork you may add it to the cart clicking the button "Add to cart". You can add several artworks to your cart. After you will need to open the cart, to review the items you added and to click "Send request" button. You will see the form, which you have to fill in. After this you simply click "Send". After receipt of youк request we will get in contact with the owner of the artwork to confirm availability for sale and then will contact with you in order to confirm your request and to discuss the process of purchase and delivery of the artworks. After we will send you an invoice. After receipt of the funds to our account we will send the purchased artworks to you by the courier service to the address you stipulated to us.


3. How can I pay for my order?

You have the following choices:
  • Money Transfer to our bank account ;
  • PayPal;
  • Western Union


4. Is ordering with credit card is secure at your site?

Paying with your credit card is absolutely safe and secure. We use Secure Sockets Layer (SSL) technology to encipher payment data you send via Internet (please, see Safe Shopping Guarantees).


5. How is an artwork packed for delivery?

Every artwork is packed manually in ultra strong materials, applying special technologies, and then, rolled in special tube, carefully transported to its destination.


6. What delivery methods do you use?

We employ services of such transportation companies, as DHL, FedEx, Pony Express the indubitable leaders in transportation market with immaculate reputation.


7. How much does my delivery cost?

The cost of delivery will be set according to FedEx, DHL, Pony Express fees.


8. How long does it take to get my purchase?


Shipment of your purchase is effected within 48 hours from the moment when the agreed amount of money is received by us. Delivery of your purchase will take 3-5 working days (please, see Delivery page).


9. What if my purchase arrives in damaged state?

The chance that your purchase will arrive damaged is very low, as we use special packing materials for safe and careful transportation to ensure secure delivery and prevent possible damages. In case when your purchase does arrive damaged through our fault, we shall exchange your purchase or shall refund its cost. All artworks are send insured, and a transportation company will repair damages, if they occur. Please, contact us to get the details.


10. Are the artworks presented at your site are original?

All artworks presented at our site are original and created by the artists and craftsmen of the Kazakhstan and Central Asia (Uzbekistan, Tajikistan, Turkmenistan, Kyrgyzstan).


11. Are any digital technologies are used during creation of artworks?

No, all works presented were created by professional artists and craftsmen, without any digital technologies.


12. Can I get a discount, if I order several articles?

We offer a discount, provided that you are already our regular customer or purchase more than 3 articles.


13. Can I cancel my order?

You can cancel your order, but only before we have sent your purchase. If you want to cancel your order, but a painting has been already sent, you may return it within 5 days, paying transportation and operational expenses (please, see Money Back Guarantee).


14. I want to purchase a painting, but later. Can you reserve it for me?


Of course, we can reserve this painting for you, just contact us.


15. Do you sell artworks wholesale?

Yes, we do. We sell artworks wholesale. Please, visit Commission Painting page to know more.

If you have any questions, please contact us at
E-mail: info @ artofcentralasia.com
Telephone: +77057131111
and we will be happy to help you.

Almaty time: GMT+6